IS SHIPPING FREE?
Please refer to our shipping costs page. Here you will find the link.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped in a different packaging to ensure the integrity and the quality of the products, it depends on which products you are buying. You will find more information here.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many warehouses and they will do everything they can to get you your order as fast as they can! Please allow an estimated 10 days for your order to arrive at you. Other countries can take an estimated 4-6 weeks due to distance traveling and customs. Please note, that these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, and all our products are shipped from the US, so usually you don't have to pay the tax fee, import taxes, duties and related customs fees. In any case, we aren't responsible may be charged once your order arrives at its final destination, or for changes to the law that impose tax payments. It is your responsibility to check this aspect.